Terms and Conditions

Installation Work:

1.1All electrical installation work will comply with BS7671:2008 and any amendments in force at the time of the works.

1.2All electrical installation work will comply with applicable Building Regulations in force at the time of the works.

1.3Electrical Installation, Minor Works certificates and Building Regulations notifications issued by Tristan Denman Electrical Contractor Limited (‘the Company’) cover only those works installed by the Company

1.4Where work is to extend or modify existing circuits, costs quoted assume existing circuits are safe and in adequate condition. Any works required to bring these circuits up to standard will be at additional cost.

1.5No addition or alteration will be carried out to rubber insulated (VIR) cables due to damage caused to insulation by movement

1.6Where carpet or floor coverings require lifting, best endeavours will be made to avoid damage and to refit to an acceptable standard. However, employing a specialist fitter may be prudent, to effect a fully satisfactory reinstatement.

1.7Unless agreed beforehand, chases to walls, etc will be left un-filled. Final finishing of skim coat plaster and final decoration is excluded.

1.8The Company will endeavor to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterwards. Any equipment susceptible to damage from dust (eg video or computer equipment) must be removed from the work area prior to the Company’s representative’s arrival.

1.9Earth clamps will not be fitted to lead service pipes.

Emergency work:

2.1Upon arrival any faults posing risk to life or property will be immediately isolated / made safe. Other authorities may be contacted if deemed necessary (i.e Fire etc)

2.2All faults will be rectified as soon as possible. Where immediate repair is not possible due to materials being required, the installation will be left in a safe condition and the repair completed as soon as possible

New Consumer Units:

3.1Installation of new consumer units (fuse board) is subject to the whole installation being tested to ensure it is safe to be connected to a new consumer unit. This is a legal requirement under Part P Building Regulations. The basic cost for this is included in the installation cost.

3.2Any faults found during the above testing which are deemed unsafe, must be rectified prior to that circuit being reconnected to any new consumer unit. Any costs for such work are not included. Such issues will be brought to the customers attention as soon as is practical during works.

3.3In particular it may be necessary to install new main services bonding to water, gas or oil supplies. This is especially common on properties built during or prior to the early 1970s and again these are at additional cost unless agreed otherwise beforehand.

Exclusions:

4.1Whilst we try to be as helpful as possible and will generally do some limited moving to create access, the clearing and/or moving of furniture and other items blocking access to work areas are not included within the estimate

4.2Removal from site and disposal of materials, general waste and packaging is not included and is the responsibility of the customer to dispose of. The Company may, at their discretion, remove old fittings and wiring for responsible disposal in accordance with WEEE Directive – please see our Waste Disposal Policy

Pricing:

5.1Estimated costs assume continuous and unhindered access to the site by prior arrangement with the customer.

5.2Unless stated otherwise, the costs estimated assume standard working hours between 08:00 hrs – 17:00 hrs Monday to Friday inclusive. Work required by the customer outside these hours may attract premium rates although we will try and be flexible.

5.3Additional work not covered in stated costs will attract an additional charge plus materials.

5.4Estimates are valid for 30 days from the date of the same for acceptance.

Risk and Title of Goods:

6.1The risk in all goods supplied shall pass to the customer upon delivery.

6.2All goods supplied shall remain the property of the Company until all sums due have been paid in full.

Warranty:

7.1The Company warrants its installation work to be defect free for a period of 12 months from the
Installation date. Cover does not extend to goods supplied by others, physical damage, or instances where the installation has been altered or tampered with by third parties. The warranty also excludes fair wear and tear, lamps, fuses or other consumables.

7.2Where projects involve works by third party trades, any damage to the electrical installation by third parties shall remain the responsibility of the customer. Any rectification costs must be paid by the customer prior to commencement of second fix. Recovery of such costs from any third party shall be the customers responsibility.

7.3Security alarms will be fitted with tamper seal on main panel. All warranty is void if this is broken. Request of engineer code will also void any warranty.

Payment:

8.1Unless agreed in writing, payment in full should be made on completion of the specified works, to the Company

8.2Larger projects may require deposit before work and/or stage payments as stated in estimate. (if applicable)

8.3Where projects involve separate first and second fix works, part payment may be due on completion of first fix. (see estimate for more details)

8.4Payment is accepted by Bank Transfer (preferred method) directly to the Company’s bank account details of which will be provided with invoice or on request

8.5If payment is not made in required time, we may start legal proceedings to recover debt without notice.

8.6All jobs will be charged at agreed rate.

8.7Any materials specially ordered must be paid for in full, even if any work is cancelled.

Misc:

9.1All job notifications must be confirmed in writing by email or mail. Verbal notification is acceptable to speed up response times for emergency & urgent work followed by email confirmation.

9.2Any sites outside 12 miles of TQ13 8NA may attract additional travel charges.

9.3A job sheet will be signed at each job.

9.4A copy of test sheets (where required) will be forwarded with invoices.

9.5External work may be postponed in case of bad weather.

9.6All prices are to include FOC use of electricity supply. Generators or other arrangements may be chargeable.

Waste Disposal Policy

Waste Disposal Practices

Tristan Denman Electrical Contactor Limited complies with the relevant Acts for the region e.g. Sections 33 and 34 of the Environmental Protection Act 1990.

As a Business we:-

1.Prevent the unauthorised or harmful disposal of its waste

2.Prevent the unauthorised or harmful disposal of its waste by another person

3..On the transfer of waste to secure-

3.1That the transfer is only to an authorised person or to a person for Authorised transport purposes; and

3.2That there is transferred such written description of the waste as will enable the other person to avoid the unauthorised or harmful disposal of the waste, and to comply with their duty of care

General

Please refer to our Terms and Conditions

All lamps will be disposed of in a responsible manner through a licenced waste broker as laid down in the WEEE directive. (Waste Electrical and Electronic Equipment)

Website Terms and Conditions of use

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Tristan Denman Electrical Contractor Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either

(1)employed by Tristan Denman Electrical Contractor Limited, and acting in the course of their employment or

(2)engaged as a consultant or otherwise providing services to Tristan Denman Electrical Contractor Limited, and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1.All Content included on the Website, unless uploaded by Users, is the property of Tristan Denman Electrical Contractor Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

2.You may, for your own personal, non-commercial use only, do the following:

2.1.retrieve, display and view the Content on a computer screen

3.You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Tristan Denman Electrical Contractor Limited

Prohibited use

4.You may not use the Website for any of the following purposes:

4.1.in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

4.2.in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

4.3.making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

5.This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Tristan Denman Electrical Contractor Limited or that of our affiliates.

6.We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

7.The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

8.Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://tdenmanelectrical.co.uk/privacy-policy/

Availability of the Website and disclaimers

9.Any online facilities, tools, services or information that Tristan Denman Electrical Contractor Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Tristan Denman Electrical Contractor Limited is under no obligation to update information on the Website.

10.Whilst Tristan Denman Electrical Contractor Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

11.Tristan Denman Electrical Contractor Limited accepts no liability for any disruption or non-availability of the Website.

12.Tristan Denman Electrical Contractor Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

13.Nothing in these terms and conditions will:

13.1.limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable;

13.2.limit or exclude our or your liability for fraud or fraudulent misrepresentation; or

13.3.limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

14.We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

15.To the maximum extent permitted by law, Tristan Denman Electrical Contractor Limited accepts no liability for any of the following:

15.1.any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

15.2.loss or corruption of any data, database or software;

15.3.any special, indirect or consequential loss or damage.

General

16.You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

17.These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

18.These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

19.The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

20.If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

21.Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

22.This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Tristan Denman Electrical Contractor Limited details

23.Tristan Denman Electrical Contractor Limited is a company incorporated in England and Wales with registered number 09998763 whose registered address is c/o Wortham Jaques 130a High Street Crediton Devon England EX17 3LQ and it operates the Website www.tdenmanelectrical.co.uk. The registered VAT number is VAT 184620405.

You can contact Tristan Denman Electrical Contractor Limited by email on info@tdenmanelectrical.co.uk